Store Supervisor

Purpose of Position

To support the Store Manager and Team in providing management support such as sales generation, the delivery of excellent customer experience and coaching team members. The role will also assist in the production of store and sales reports as necessary and will cover for the Assistant Store Manager/Store Manager in their absence.

Key Responsibilities:

Sales generation and target focus

• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Achieve and exceed personal goals.
• Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback

Client experience and relationship building

• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide exceptional client experience and service.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.

Operational excellence

• Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
• Assist with regular stock takes.
• Assist in the end of day procedures, such as cashing up.
• Assist with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.

Leadership and mentoring

• Coach and mentor team members by setting daily and weekly goals to help them achieve their individual sales targets and KPI’s.
• Maintain effective communication with all team members and Store Manager.
• Maintain and assist in the creation of enjoyable and respectful work environment.
• Assist in the delivery of product training and client service training

Any other tasks as requested.

Skills and Experience Required:

• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Pace: Ability to work in a fast-paced and entrepreneurial environment by being flexible and adaptable
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Good attention to detail.
• Proficient in MS Office.
• Network:Ability to build relationships and network easily, both internally and externally.
• Ambassador:Representing Manolo Blahnik products and values with passion.
• Excellence:High level of finesse and excellence required in delivery of all tasks.
• Communication: Level of ability to communicate; verbally and in writing as well as active listening.

Skills and Experience Desired

• Additional languages.
• Leadership experience within retail environment.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 33 days annual leave per calendar year
• Option to buy an additional 5 days holiday.
• Pension Contribution.
• Private Medical Insurance
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace nursery - salary sacrifice based childcare scheme
• Cycle to work scheme
• Employment Engagement Calendar.